Responsible Gaming at Billenevios
At Billenevios Casino Hotel, we want every guest to enjoy their time with us — safely, responsibly, and confidently. Gaming is meant to be fun and exciting, and we are here to support healthy play for everyone.
What Responsible Gaming Means to Us
Responsible gaming means making sure that playing stays a form of entertainment — not something that causes stress, harm, or financial difficulty. We believe it’s important to keep balance and be aware of your limits.
We encourage all our guests to play within their means, take breaks, and never chase losses. If the fun stops, it’s time to stop.
How We Support Responsible Gaming
We’ve put several tools and policies in place to help protect our guests:
Clear information on how games work and what the odds are
Self-exclusion options if a guest needs to take a break from gaming
Well-trained staff who can recognize signs of problem gaming and offer help
Promoting awareness through signs and materials throughout the casino
We treat every guest with respect and discretion — and we’re always ready to help if someone needs support.
Are You Worried About Your Gaming Habits?
If you or someone you care about is showing signs of a gambling problem — such as spending more money than planned, feeling anxious while playing, or having trouble stopping — you are not alone.
There are resources and people who want to help. Talking to someone is a strong and important first step.
We recommend reaching out to professional support services like:
National Council on Problem Gambling
Gamblers Anonymous
Local mental health or addiction support organizations
You can also speak with a member of our team if you need guidance on where to start.
Know Your Limits — Play Smart
Here are a few simple tips to keep gaming fun:
Set a budget before you play, and stick to it
Take regular breaks
Don’t use money meant for essentials (like rent or bills)
Never borrow money to gamble
Play for fun — not to make money
Our Promise to You
At Billenevios, your well-being comes first. We are committed to providing a safe and respectful environment for all guests. We believe that by encouraging responsible gaming, we help make every experience better — and every visit enjoyable.
If you ever have questions or need support, please don’t hesitate to talk to our team.
Gaming should always feel good. If it doesn’t — we’re here to help.